ambergame Privacy Policy

This Privacy Policy is issued by ambergame ("ambergame," "we," "us," or "our"), the operator of the online gaming platform accessible at https://ambergame.net (the "Platform"). ambergame is committed to protecting the privacy and personal data of all users who access or register on the Platform.

For the purposes of this Privacy Policy, ambergame acts as the data controller in respect of the personal information you provide to us or that we collect about you in connection with your use of the Platform. This means we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the ambergame website, mobile platform, customer support channels, and any other interaction you have with ambergame. It should be read together with our Terms and Conditions, which are available at ambergame Terms & Conditions.

ambergame collects personal data in several ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and in some cases from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

2.1 Registration and Account Data

When you create an ambergame account, we collect information including your full name, date of birth, email address, mobile number, residential address, and chosen username. This information is required to establish and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and applicable anti-money laundering regulations, ambergame may collect copies of government-issued identification documents such as your Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. We may also collect proof of address documents and, where required, source of funds information.

2.3 Financial and Transaction Data

ambergame collects information about your deposits, withdrawals, and gaming transactions on the Platform. This includes payment method details (such as your GCash or PayMaya account reference, or bank account details for BPI, BDO, or Metrobank transfers), transaction amounts, dates, and reference numbers. We do not store full card numbers or banking passwords.

2.4 Gaming Activity Data

We collect records of your gaming activity on the ambergame Platform, including games played, wagers placed, outcomes, session durations, and responsible gaming tool usage. This data is used to provide our services, detect problem gambling patterns, and comply with regulatory reporting requirements.

2.5 Technical and Usage Data

When you access the ambergame Platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URLs, pages visited, and session timestamps. This data helps us maintain Platform security, diagnose technical issues, and improve user experience.

2.6 Communications Data

If you contact ambergame customer support or communicate with us by email or live chat, we retain records of those communications, including the content of messages and any attachments, to assist in resolving your query and for quality assurance purposes.

Data Category	Examples	Primary Purpose
Account Data	Name, email, date of birth, mobile number	Account creation and management
Identity Data	Government ID, proof of address	KYC / AML compliance
Financial Data	GCash reference, bank account details	Payment processing
Gaming Data	Bets, game history, session length	Service delivery, responsible gaming
Technical Data	IP address, device info, browser type	Security, fraud prevention
Communications Data	Support chat logs, emails	Customer support, quality assurance

ambergame uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your ambergame player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to the ambergame Platform, process your deposits and withdrawals, record your gaming activity, and deliver the games and features you use.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including KYC verification, anti-money laundering (AML) checks, age verification, and reporting requirements under applicable Philippine law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns, identify potential problem gambling behavior, administer responsible gaming tools such as deposit limits and self-exclusion, and fulfill our duty of care to players.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ambergame, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and content of the ambergame Platform.

ambergame processes your personal data on the following legal bases, consistent with applicable data protection law in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual Necessity: Processing is necessary to perform our contract with you – specifically, to provide the ambergame gaming services you have registered for.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC, AML, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, Platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing – for example, for marketing communications – you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ambergame does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist us in operating the ambergame Platform. These include payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, customer support software providers, and analytics services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

5.2 Regulatory and Law Enforcement Authorities

ambergame may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering legislation and gaming regulations.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ambergame's business, your personal data may be transferred to the relevant successor entity. We will notify you of any such transfer and the privacy practices of the successor entity.

5.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent for us to do so.

The ambergame Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. Cookies are small text files stored on your device when you visit a website.

ambergame uses the following types of cookies:

• Essential Cookies: These are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience on ambergame.
• Analytics Cookies: These cookies collect anonymized information about how users interact with the ambergame Platform, helping us understand which features are most used and where improvements can be made.
• Marketing Cookies: These cookies may be used to deliver relevant promotional content to you based on your interests and activity on the Platform. You may opt out of marketing cookies through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ambergame Platform.

ambergame retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, ambergame retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with Philippine anti-money laundering regulations and gaming record-keeping requirements. Identity verification documents are retained for the same minimum period.

Where personal data is no longer required for any lawful purpose, ambergame will securely delete or anonymize it. Anonymized data, which can no longer be linked to any individual, may be retained indefinitely for analytical and statistical purposes.

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in relation to your personal data held by ambergame:

To exercise any of these rights, please contact ambergame at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

ambergame takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ambergame Platform.
• Secure, access-controlled server infrastructure with regular security audits and penetration testing.
• Role-based access controls ensuring that only authorized ambergame personnel can access personal data, and only to the extent necessary for their role.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Regular staff training on data protection obligations and security best practices.
• Incident response procedures to detect, report, and address any personal data breaches promptly.

While ambergame takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your ambergame account and to enable any available security features.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ambergame will notify the relevant regulatory authority and, where required, affected individuals, in accordance with applicable law.

The ambergame Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. ambergame does not knowingly collect personal data from individuals under the age of 21.

If ambergame becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ambergame Platform, please contact us immediately at [email protected].

ambergame employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Providing false information about your age constitutes a material breach of our Terms and Conditions.

ambergame primarily processes and stores personal data within the Philippines. However, some of our third-party service providers may be located in, or operate infrastructure in, other countries. Where personal data is transferred outside the Philippines, ambergame takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual clauses requiring the recipient to protect your personal data to a standard equivalent to that required under Philippine law, or reliance on the recipient's adherence to internationally recognized data protection frameworks.

By using the ambergame Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

ambergame reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect how we process your personal data, ambergame will provide advance notice to registered users via email or in-platform notification, where practicable, at least seven (7) days before the changes take effect.

Your continued use of the ambergame Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how ambergame protects your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ambergame handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected]

Please include "Privacy Policy Inquiry" or "Data Privacy Request" in the subject line of your email, along with your registered username and a clear description of your query. ambergame aims to respond to all privacy-related requests within thirty (30) calendar days of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the regulatory authority responsible for enforcing the Data Privacy Act of 2012.